Shipping Policy

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Last Updated: Oct 27, 2023

At Billan Erah Athletics Apparel, we take pride in offering a personalized shopping experience for our customers. We understand that our products are made to order, and we want to provide you with the information you need about our shipping process.

Order Processing:

All our products are made to order. When you place an order with us, please note that it will take some time to produce your item. The production time can vary based on the specific product, but we aim to complete this process as efficiently as possible.

Estimated Shipping Times:

Once your order is produced, it will be prepared for shipment. Shipping times may vary based on your location and the shipping method selected during the checkout process. We will provide you with an estimated delivery date based on these factors.

Shipping Costs:

The cost of shipping is determined by the shipping method you choose during checkout. Shipping rates will also vary based on your location. You can view the shipping cost before finalizing your order.

Tracking Your Order:

We will provide you with a tracking number as soon as your order is shipped. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its status.

Shipping Locations:

We currently only offer shipping to all 50 states within the U.S.A. 

Delivery Issues:

If you encounter any issues with the delivery of your order, please contact our customer support team at customerservice@billanerahathletics.com, and we will assist you in resolving the problem.

Order Status:

You can check the status of your order and track its progress by logging into your account on our website.

Returns and Refunds:

Since our products are made to order, we do not accept returns or offer refunds unless the item is defective or there was an error on our part. Please refer to our Return and Refund Policy for more information.

Contact Us:

If you have any questions about our shipping policy or any other concerns related to your order, please contact us at customerservice@billanerahathletics.com. We are here to assist you.

Thank you for choosing Billan Erah Athletics Apparel. We appreciate your understanding of our made-to-order process, and we are committed to delivering high-quality products to you as efficiently as possible.